Delivery Information
Pre-delivery
Once you have made your purchase, we will advise our distribution department who will contact you to arrange a suitable delivery date and time-slot. It may be that we use a third party carrier depending on your location but you will receive at least one weeks notice of your delivery date. Your purchase is important to us and we want to ensure that you are at home when it arrives. For this reason, please provide as many alternative telephone numbers as possible, as our distribution department or our delivery contractor will not despatch your item until we have spoken to you. Deliveries to some postcodes are only made on certain days of the week. If the suggested date is inconvenient, you will be given a choice of alternative delivery dates. You will also be asked for details of any special delivery instructions, for example 2nd floor flat, parking restrictions, narrow lane (etc). As there is ususally only one delivery person, your assistance may be required,especially if the goods are required upstairs. if you require the mattress or beds placed in situ and all packaging removed we can provide this service but this may incur an addtional charge.
Deliveries are made between 8am and 4pm, Monday to Thursday and 8am and 12pm Friday (excluding Bank Holidays) . We will need a signature when the delivery is made. Please note that delivery is to mainland UK only.
Access
In some parts of the country our larger vehicles cannot get down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time. We may be able plan to deliver to an alternative address or meet you at the end of the road; whatever it takes to deliver it to you and to avoid the disappointment and frustration of a failed delivery on the day. It's also a good idea to be sure we are going to be able to get your order into your house. Large mattresses can prove difficult and we cannot be liable for the goods not getting in, so do please check measurements of doorframes and stair wells prior to delivery.
Preparing the room for your new furniture
Shortly before your delivery day, ideally the day before or the morning your order is due, please ensure that any old furniture has been moved to one side. You are strongly advised to ensure that your doors and passageways are large enough to allow access for your purchase. Our delivery crews are strictly prohibited from removing doors/windows or making any other structural modification to your home.
On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.
On the day of delivery
To help you plan your day, our delivery crew can call you an hour or so before delivery if you want them to do so.
Before our delivery crew leave, they will ask you to endorse their delivery note in duplicate so do please check you are happy with everything. If there are any issues at all with your order, please make some notes on the paperwork and the crew can feed it back to us straight away. To avoid any disappointments or misunderstandings after the delivery crew have left, please pay particular attention to this document and ensure that it is fully completed and signed. You should keep one copy for your records.